What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL
Multiplayer Hosting is Committed to Privacy
Multiplayer Hosting is a longtime champion of online privacy. In fact, privacy has been one of our core values since inception. We live this value within our business and our work with others. When you decide to outsource some or all of the hosting for the data that your organisation processes to Multiplayer Hosting, you are entrusting us with a share of your information assets. We are aware of the issues that this can represent for your company, particularly when it comes to compliance with the relevant data protection regulations. This is why Multiplayer Hosting is providing the most complete information possible on issues concerning the protection of personal data.
The General Data Protection Regulation (GDPR) is the new legal framework of data protection law across the EU, and is due to come into force on 25th May 2018. Contrary to Directive 95/46/EC, which governed this processing prior to this point, the GDPR has direct effect within the Union and does not need to be transposed at national level. In this way, it will aim to harmonise laws governing the processing of personal data across Europe. Even better, the GDPR enshrines a principle of extraterritoriality, which means that, in certain circumstances, the scope of its application can be extended beyond the frontiers of Europe.
If you are an organisation that processes personal data, you are highly likely to be governed by the provisions of the GDPR. In this regard, you are subject to obligations and must abide by them. The same is true of Multiplayer Hosting, which, in view of its situation, is bound by different obligations, in its capacity as a processor and as a data controller.
Multiplayer Hosting's commitments
Processing personal data solely for the purposes of carrying out the services correctly: Multiplayer Hosting will never process your information for any other purposes (marketing, etc.).
Keeping your data inside the EU and only in countries recognised by the European Union as offering a sufficient degree of protection, provided that you do not select a datacentre located in a geographical area outside the EU.
Informing you if we have enlisted a subcontractor to process your personal data: to date, no services involving any access to data you have stored as part of the service have been subcontracted outside the Multiplayer Hosting.
Applying strict security standards to provide a high level of security for our customers.
Reporting any data breach to you without "undue delay".
Helping you meet your regulatory obligations, by providing you with comprehensive information on our services.
The data hosted within our services by customers remains the property of the customers in question. Multiplayer Hosting will not access or use this data except where necessary in order to perform the services, within the limits of its technical restrictions. Any resale of the aforementioned data, as well as any use of the data for commercial purposes (e.g. data mining, profiling activity or direct marketing), is strictly prohibited.
Multiplayer Hosting will access data in two circumstances only: In order to implement services, particularly to improve the support provided to customers when they contact the Multiplayer Hosting helpline. In this situation, access to data will be limited, thanks to specific authorisations and specific control and security measures. To comply with legal obligations as part of legal and/or administrative requests. These requests are very strictly regulated. Access as part of customer support: When a customer contacts Multiplayer Hosting customer support, depending on the issue involved, two categories of data may be accessed. On the one hand, in order to handle the customer's request as well as possible, customer support will access the data provided by the customer when his Multiplayer Hosting account was created (surname, first name, telephone number, email address, etc.). On the other hand, and only if expressly requested by the customer and subject to technical restrictions unique to each service, the customer support team may access the data it has stored on Multiplayer Hosting services, in order to determine the origin of the problem encountered and, potentially, to solve it. Access as part of a request from judicial and/or administrative authorities: In order to act in accordance with the regulations in force, Multiplayer Hosting is obliged to answer requests from judicial and/or administrative authorities. Since requests for access are covered by a strict legal framework, Multiplayer Hosting will not authorise these requests until we have ensured that they are valid and substantiated. Moreover, unless prohibited by the request or by law, Multiplayer Hosting undertakes to inform the customer as soon as possible in the event that such a request is made. Requests issued from a third-party country will not be handled unless there is an underlying international agreement, such as a treaty for mutual legal assistance, in force between the third-party country applicant and the Union or a Member State.
In May 2018, the General Data Protection Regulation (GDPR) will come into effect for the EU and EEA. The GDPR embraces many of the privacy rights for which we have advocated for years. We want to assure you that we still advocate for those rights and more. For those of you within the EU and EEA, this page will help you understand GDPR and our compliance with it.
While complex, among other things, the GDPR codifies three essential rights: Consent & Control, Security, and the Right to Be Forgotten.
Transparency, Consent & Control. Clear, informed consent and individual control over the use of personal data are basic rights in the GDPR. This means that companies must inform individuals of the data they are collecting and how they are using it. Where there is not a contractual requirement for a company to obtain the information, individual, informed consent must be granted.
Security. Individuals are entitled to having their data kept securely. This means that, if a security breach occurs that puts personal data at high risk, companies must notify individuals as soon as possible.
Right To Be Forgotten. The GDPR also provides that an individual can request to have their information deleted (also known as the Right To Be Forgotten.) There are limitations to this right for example when data must be kept due for reasons of public interest, contractual requirement or when it relates to legal claims.
Information Collected: Multiplayer Hosting.
At Multiplayer Hosting, we collect information for two primary reasons. First, we collect information contractually necessary to execute purchases. This includes basic account information and payment information. It also includes information that contractually must be shared with third-party service providers, such as Whois information with domain registries.
For some products or services that you purchase, data will be collected directly by the third-party service provider and they will be considered the Data Controller for GDPR purposes. This will be true for most products and services purchased on our Apps Marketplace. Data collected by these third-parties directly will not fall under Multiplayer Hosting’s GDPR responsibilities.
At Multiplayer Hosting, We Go Further.
While the GDPR establishes rights for EU citizens, Multiplayer Hosting has been providing and advocating for those rights for quite a long time. We view them as just one of the ways in which we continually protect our customers. Protecting our customers means much more to us than simply privacy.
We see ourselves as your frontline defender for privacy, freedom of speech and due process. This means that you can also be assured that we will protect our customers’ right to freedom of speech. It also means that we will not disclose any personal information about our customers unless required by law or pursuant to a court order or subpoena. We will also fight against requests for information that is overly broad or intrusive to our customers.
At Multiplayer Hosting, privacy is one of the pillars of rights we protect on behalf of our customers. We welcome the implementation of the GDPR and we will continue to strive for ways to deliver beyond it.
Last updated on 25/05/2018 GDPR